What to Do When Your Water Heater Stops Working 

20 / 03 / 2025

Discovering that your water heater has stopped working can be quite the inconvenience, especially during Sydney’s cooler months. Whether it’s an unexpected cold shower or difficulty washing dishes, a malfunctioning water heater disrupts daily routines. Here’s a step-by-step guide on what to do when faced with this dilemma: 

  1. Check the Power Supply: The first thing to verify is whether the water heater is receiving power. For electric water heaters, check the circuit breaker to ensure it hasn’t tripped. If it has, reset it and see if the heater starts working. For gas water heaters, ensure that the gas supply is turned on and check the pilot light. If the pilot light is out, follow the manufacturer’s instructions to relight it.
  2. Inspect the Thermostat: The thermostat controls the temperature of the water. If it’s set too low, you might not get hot water. Adjust the thermostat to a higher setting and wait to see if the water heats up. If you have a dual-element water heater, make sure both thermostats are set correctly.
  3. Examine the Heating Elements: Electric water heaters have heating elements that can wear out over time. If you suspect that one or both elements are faulty, you can test them with a multimeter. If they show no continuity, it’s time to replace them. Make sure to turn off the power to the heater before performing any tests or replacements.
  4. Check for Leaks: Leaks can cause a water heater to malfunction. Inspect the area around the heater for any signs of water leakage. Common places to check include the pressure relief valve, drain valve and tank itself. If you find a leak, it may require professional repair or replacement of the heater.
  5. Flush the Tank: Sediment buildup in the tank can affect the efficiency of your water heater. To flush the tank, turn off the power or gas supply, attach a garden hose to the drain valve and drain the water into a suitable location. This process can help remove sediment and improve the heater’s performance.
  6. Reset the Water Heater: Some water heaters have a reset button that can resolve minor issues. Locate the reset button, typically found near the thermostat or on the control panel and press it. If the heater starts working again, great! If not, further troubleshooting may be needed.
  7. Inspect the Anode Rod: The anode rod helps prevent corrosion inside the tank. Over time, it can become depleted, leading to rust and reduced efficiency. If you haven’t replaced the anode rod in a while, it might be worth checking its condition and replacing it if necessary.
  8. Seek Professional Help: If you’ve tried the above steps and your water heater still isn’t working, it might be time to call a professional plumber or technician. They can diagnose and fix more complex issues that may be beyond your expertise. Ensure you choose a licensed and experienced professional in Sydney to handle the repairs.
  9. Consider a Replacement: If your water heater is old and constantly giving you trouble, it might be time to consider a replacement. Newer models are more energy-efficient and can save you money in the long run. Consult with a professional to determine the best options for your needs and budget.
  10. Preventative Maintenance: To avoid future issues with your water heater, consider regular maintenance. This includes flushing the tank, inspecting the anode rod, checking for leaks and testing the thermostats and heating elements. Regular maintenance can extend the life of your water heater and ensure it operates efficiently.

A malfunctioning water heater can be a hassle, but with the right steps, you can often identify and resolve the issue. By understanding the basics of your water heater and performing regular maintenance, you can keep it running smoothly and enjoy a consistent supply of hot water in your Sydney home. If all else fails, don’t hesitate to seek professional assistance to get your water heater back in working order.